KIKIT INSIGHTS · REAL ORDERS

Six Photocards Were Missing. Here’s How the Claim Was Resolved.

One real seller-side issue handled in Korea, from the first report to replacement. 9 EXPECTED · 3 RECEIVED · 6 MISSING · REPLACEMENT SECURED

3 min read · Updated Sep 3, 2026

Nine photocards were expected, but only three arrived. See how KIKIT documented the shortage and secured six replacements from the Korean retailer.

Problems can happen even when products are purchased correctly from established Korean retailers.

This is one real case handled by KIKIT.

Three sets of an ATEEZ album were ordered. Based on the order configuration, nine photocards should have been included.

Only three arrived.

The remaining six had to be claimed directly from the Korean retailer.

The screenshots and photos below are from that same case. Personal information and other sensitive details have been removed.

01.Six Photocards Were Missing

The order included:

ATEEZ — GOLDEN HOUR : Part.4
3-version set × 3

Nine photocards were expected with the order.

When the products arrived, only three were included.

That left six photocards missing.

Korean retailer order record showing ATEEZ albums and quantities purchased — The original order record was used to identify the three album sets involved in the claim.

Nine ATEEZ albums with only three photocards received — Nine photocards were expected with the three album sets, but only three arrived.

Expected: 9. Received: 3. Missing: 6.

02.The Claim Was Filed With the Korean Retailer

KIKIT contacted the retailer directly on March 19, 2026.

The original order number, product and missing quantity were provided, together with an explanation that three sets had been purchased but only three photocards were received.

The customer did not need to contact the Korean retailer separately.

The claim was handled in Korea.

Email reporting six missing ATEEZ photocards to the Korean retailer — KIKIT reported the six missing photocards directly to the Korean retailer using the original order details.

The issue was reported directly against the original Korean order.

03.The Retailer Requested Additional Proof

The retailer replied asking for supporting evidence before processing the claim.

Their request included the order number, product and version information, as well as either an unboxing video or photographs showing the full received order together with the shipping label.

This is an important part of seller-side claims in Korea.

A missing item usually cannot be resolved from a short message alone. The original order and the received goods need to be documented clearly enough for the retailer to review the case.

Korean retailer requesting evidence for a missing photocard claim — The retailer requested the order number, product details, and photos showing the received order with its shipping label.

The retailer requested evidence linking the missing items to the original shipment.

04.Evidence Submitted, Replacement Confirmed

KIKIT submitted the order number and supporting photos requested by the retailer.

After reviewing the evidence, the retailer confirmed on April 7, 2026 that the case had been forwarded to the relevant department for the missing photocards to be shipped again.

The claim required several follow-ups from the initial report on March 19 until the replacement was confirmed.

Order records and photo evidence submitted for the missing ATEEZ photocards — After reviewing the evidence, the retailer forwarded the case for the missing photocards to be shipped again.

The requested evidence was submitted, and the retailer confirmed the replacement shipment.

05. The Missing Items Were Received

The replacement did not end with the retailer’s confirmation.

The missing photocards were subsequently shipped again and received in Korea, completing the claim.

Six replacement ATEEZ photocards received after the retailer claim — All six missing photocards were received in Korea, completing the claim.

The claim was closed only after the missing items were actually received.

06. The Issue Was Resolved in Korea

Nine photocards were expected. Three arrived, leaving six missing.

KIKIT contacted the Korean retailer, submitted the requested evidence, followed up through the claim process, and received the missing items.

When a seller-side issue happens in Korea, KIKIT handles the claim in Korea.